GENERAL
- 100% web based application
- Multilingual and multitenant
- Comfortable filter and search function
- Comment function on all objects
- User-, group- and role administration
- Free definition of protection domains
- Free definition of states und state workflows
- SSL secured connection
- Fast adaptation of the system front-end according to the CI/CD (Corporate Identity, Corporate Design)
- Context-sensitive online help
- Database reports and statistics
REQUEST MANAGEMENT
- Different ticket lists:
- "Incoming"
- "Sent"
- "Watchlist"
- "All"
- Advanced and compact views
- Integration of electronic routing slips and database forms
- Integration of the Covum document management system
- Filter and search functions
- Creation of subtasks
- Linking of tasks
- Categorization of tasks
- Escalation scenarios
- E-mail interface
- „Traffic light“ view
SYSTEM REQUIREMENTS
Covum Request is alternatively offered as a license or usage-dependent model. According to the choice following requirements have to be fulfilled:
Server Requirements*
- Windows Server 2003 32bit
- Microsoft SQL Server 2005 (min Standard Edition)
- NET Framework 2.0
- Internet Information Server 6.0
- Storage requirements for application: about 100 MB
Client requirements
- Webbrowser (i. e. Internet Explorer, Firefox)
*Solely relevant for the license model